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Intelligence Hub

Research, methodology, and the thinking behind the work

No theory and no recycled trend pieces. Just what is actually working in B2B marketing, written by someone who builds the data, sends the campaigns and makes the calls.

All articles

AIAug 2026 4 min

llms.txt explained: the one file most B2B sites are missing

A plain text file at the root of your website that tells AI assistants who you are and where the important pages live, and most businesses have never heard of it.

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StrategyJul 2026 5 min

What to automate, and what to never automate, in your marketing

Automation should carry the routine load so a person's judgement goes where it actually matters, not replace the judgement itself.

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DataJul 2026 5 min

Why your cold email list is quietly wrecking your deliverability

A bounce-heavy list does not just fail to deliver, it teaches inbox providers to distrust everything you send afterwards, including to people who actually want to hear from you.

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AIJul 2026 5 min

The five questions to ask ChatGPT about your own business

Most business owners have never asked an AI assistant what it knows about them, and the answer usually reveals more than a Google search ever would.

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An office door slightly ajar with warm light spilling into a dark corridor

BusinessApr 2026 8 min

What Your Marketing Agency Isn't Telling You

Agency strategies built from templates, retainers that quiet down by month three, and reports full of vanity metrics. Here's what to ask for honest answers.

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Six identical small industrial units in a row, each with a different coloured door

StrategyMar 2026 6 min

The Satellite Strategy: How One Client Became Six Markets Overnight

One website competing across six sectors loses to specialists every time. Here's how a business brokerage became six separate, sector-specific brands.

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A hand writing notes on paper beside a laptop showing a plain spreadsheet on a working desk

AIMar 2026 8 min

How We Use AI (Honestly)

AA2 uses AI for roughly 60% of its operational work. Here's an honest account of where it earns its keep, where it fails, and what a human handles every time.

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A telephone headset resting on a notepad of dense handwritten call notes

TelemarketingFeb 2026 6 min

The Telemarketer's Secret: Why Your Best Salesperson Might Be Someone Else's Voice

The caller matters more than the script. Here's what separates effective outsourced B2B calling from the kind that gives telemarketing its reputation problem.

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A tangle of unlabelled cables on a workshop wall beside one small, neatly labelled patch panel

StrategyFeb 2026 4 min

Automation Without Strategy Is Just Faster Chaos

Automating before the strategy is clear doesn't speed things up, it scales mistakes. Why getting the thinking right has to come before the wiring.

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A single lit desk with laptop, phone and notepad in a dark brick-walled office before dawn

AIJan 2026 8 min

The One-Person Agency Model: How AI Changed Everything

Two years ago, if you'd told me that a single person could run data builds for a seal manufacturer, email campaigns for a print provider, telemarketing...

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Neatly labelled archive boxes on warehouse racking with one open box on a trolley

DataJan 2026 6 min

Your Prospect Data Is a Product. Start Treating It Like One.

Prospect databases decay at 25 to 30% per year. Treating data as an ongoing asset, not a one-time purchase, changes what's possible from every campaign you run.

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A year wall-planner with eleven months crossed through in pen

BusinessDec 2025 5 min

The Year in B2B Marketing: What Actually Worked in 2025

Twelve months ago, in this publication's December 2024 issue, I made four predictions for the year ahead.

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A blank desk calendar beside a pencil-marked wall planner on a wooden desk in winter morning light

BusinessDec 2025 5 min

2026 Predictions: The Year the Small Business Catches Up

Last December I published predictions for 2025 and graded myself honestly in last month's retrospective.

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TechnologyNov 2025 4 min

Why I Fired Our Email Platform (And What Replaced It)

Inconsistent deliverability led to a switch from a shared email platform to dedicated infrastructure. Here's what changed and who should consider the same move.

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A vintage typewriter and a modern laptop side by side on one desk

AINov 2025 6 min

Writing for Robots: How to Make Your Content LLM-Ready

AI search tools pick sources based on structure and authority. Here's how to get your B2B content cited by ChatGPT, Perplexity, and Google's AI Overviews.

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A wall-mounted screen of simple bar charts glowing in a small office seen past two desks

TechnologyOct 2025 5 min

The Dashboard Revolution (And Why PDF Reports Should Be Illegal)

Monthly PDF reports arrive weeks late and let agencies shape the story. A live dashboard is more honest. Here's why agencies rarely offer one.

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A laptop glowing on an empty desk in a darkened office at dusk, the chair pushed back

AISept 2025 6 min

AI Agents Are Coming for Your Marketing Agency (Including Mine)

AI agents are executing real marketing work right now. Here's what they do well, what they cannot replace, and why lean agencies are best placed to benefit.

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A station-style wall clock above a desk of contracts with a set of business keys in the foreground

BusinessSept 2025 5 min

The BADR Clock Is Ticking: What It Means for Business Owners Thinking About Selling

BADR rises from 10% to 14% in April 2026. For business owners thinking about a sale, the 12-18 month transaction timeline means the window is already tight.

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A floor-to-ceiling pigeonhole sorting wall with a cart of bundled letters in front

DataAug 2025 6 min

What I Learned From Sending 50,000 Cold Emails

Fifty thousand cold emails produced clear patterns. Short subject lines, no links in email one, a real sender name, and Tuesday mornings consistently win.

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A dusty switched-off desktop computer in the corner of a busy workshop office, sticky notes on the monitor

TechnologyJul 2025 4 min

The CRM Nobody Uses (And How to Fix It in a Week)

Every business has a CRM and almost none use it properly. Here's how to fix that in a week without a consultant or a six-month change management programme.

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A kitchen table with a calculator, receipts, a printed budget sheet and a mug of tea in evening light

BusinessJun 2025 6 min

Small Business Marketing Budgets: Where the Money Actually Goes

Most B2B marketing budgets are split the wrong way. Here's how the spending should actually be divided and what returns look like by month six.

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A thick spiral-bound report with tabbed pages open on a boardroom table

ContentMay 2025 6 min

The White Paper Is Not Dead. You're Just Doing It Wrong.

Most white papers are brochures in disguise. A genuine one, built from original data, fuels a year of campaigns. Here's what that process actually looks like.

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An unused conference phone in the middle of an empty meeting room table

TelemarketingApr 2025 2 min

Your Competitors Stopped Cold Calling. That's Your Advantage.

Roughly 73% of B2B sales teams reduced or eliminated cold calling from their outreach strategy between 2020 and 2024.

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A stack of well-thumbed trade magazines marked with dozens of sticky page tabs

ContentApr 2025 5 min

Content That Gets Saved, Not Just Liked

LinkedIn now weights saves more heavily than likes, which changes what content is worth making. The formats that earn saves, and why utility beats performance.

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An open filing cabinet drawer of neat hand-labelled folders in a small office

DataMar 2025 6 min

Data Ownership in 2025: You Either Build It or You Rent It

Data subscriptions keep rising while contacts decay. For most UK SMEs, building a verified prospect database from public sources makes more financial sense.

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A crowded office shelf of dusty gadgets and software boxes with one well-used notebook in front

TechnologyMar 2025 5 min

The Automation Paradox: Why More Tools Often Mean Less Pipeline

More tools rarely mean a better pipeline. They usually mean more time moving data between systems that don't connect. Why a smaller, connected stack wins.

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A person seen from behind on a phone call at an office window, notebook in hand

TelemarketingFeb 2025 4 min

The Return of the Phone Call

LinkedIn InMail rates fell below 10% and inboxes are full. Here's why 2025 is proving the phone is still the most effective channel for B2B director outreach.

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Over-the-shoulder view of a person holding a phone with a softly blurred bright screen

TechnologyFeb 2025 5 min

What Google's AI Overviews Mean for Your B2B Website

Google's AI Overviews reduce click-through rates by up to 25% on some queries. The right response is to become the kind of source those overviews actually cite.

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A printed contact list on a clipboard, marked with highlighter ticks, on a workbench in an industrial unit

DataJan 2025 5 min

Building a Prospect List That Actually Converts

A good prospect list is verified, scored, and built from an ICP before a campaign launches. Here's the process that produced 12,600 contacts for one client.

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A photocopier churning out identical pages into an overflowing tray

AIJan 2025 5 min

The AI Content Arms Race Has Started (And Most Small Businesses Are Losing)

AI content flooded the internet in 2024 and most of it reads identically. Voice and genuine expertise are the only differentiators left for B2B businesses.

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Rain on an office window at dusk with a notebook of handwritten notes on the desk

BusinessDec 2024 6 min

Predictions for 2025 (From Someone Who Actually Sends the Campaigns)

Prediction articles are usually written by people who've spent the year reading about marketing rather than doing it.

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Two chairs facing each other across a small table with a printed spreadsheet and two coffees between them

BusinessNov 2024 5 min

The Budget Conversation Nobody Wants to Have

The marketing budget debate goes wrong every year when spend is treated as a cost, not an investment. Here's the framework for making it a numbers conversation.

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A wooden wall of pigeonhole mail slots each holding different letters and parcels

ContentNov 2024 6 min

Email Personalisation: Beyond First Name

There are four levels of B2B email personalisation. Most businesses stop at level one. Here's how to reach level three, and what that requires from your data.

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A shelf of ring binders of filed annual accounts labelled by year, one pulled out slightly

DataOct 2024 5 min

The Companies House Goldmine

Every limited company in the UK is required to file accounts, annual returns, and director information with Companies House.

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Two plain delivery vans parked nose to tail outside the same industrial unit

StrategyOct 2024 5 min

Why Your Competitors' Clients Are Your Best Prospects

There's a category of prospect that most businesses overlook entirely: people who are already buying what you sell, just from someone else.

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A dark office lit by a wall screen of charts with one amber bar among green bars

TechnologySept 2024 5 min

Your Dashboard Should Scare You (A Little)

A useful marketing dashboard shows pipeline velocity, conversion gaps, and stalled prospects, not just open rates. Here's what that looks like in practice.

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A tidy junior desk with the monitor off and a full in-tray of completed paperwork

AISept 2024 5 min

AI Killed the Marketing Intern (And That's Fine)

Twelve months ago, a junior marketer at a typical SME might spend their week doing data entry, pulling basic reports, drafting social media posts...

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An empty tidy workshop in soft morning light with tools hung in rows and a clipboard on the bench

BusinessAug 2024 3 min

The Quiet Months Are When Smart Companies Get Ready

Most businesses go quiet in July and August. The ones that use those months to clean data and build prospect lists arrive at Q4 with a considerable head start.

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Indicator lights glowing on a small office router and patch panel with neatly dressed cables

TechnologyJun 2024 6 min

Cold Email Deliverability Is Now a Technical Skill

Two years ago, you could send cold emails from your main business domain with a basic email platform and get decent inbox placement.

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Fading sticky notes on the edge of a monitor with one fallen to the desk

StrategyMay 2024 5 min

The Follow-Up Problem Nobody Talks About

Most leads die from lack of follow-up, not lack of interest. Here's how to build sequences that plug the pipeline leak most B2B businesses never measure.

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A dense stack of monthly invoices on a desk spike beside a calculator

DataApr 2024 5 min

The Subscription Data Trap

Subscription data looks efficient until you do the maths. Here's when platforms like ZoomInfo and Apollo make sense for B2B prospecting, and when they don't.

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A desk covered in printed research and competitor brochures arranged in a careful grid, seen from above

StrategyApr 2024 4 min

Why I Still Start Every Client Engagement With Research

A previous agency spent six months targeting the wrong audience. Two weeks of research would have caught it. Here's why the Client Blueprint always comes first.

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A tall stack of identical printed letters beside a franking machine

ContentMar 2024 5 min

Stop Sending the Same Email to Everyone

There's a version of email marketing that goes like this: write one email, send it to the entire list, hope for the best.

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A glossy tri-fold brochure abandoned on an unmanned reception counter beside a call bell

StrategyMar 2024 4 min

Your Website Isn't a Brochure. It's a Qualification Tool.

Most B2B websites describe the company instead of helping visitors decide if there's a fit. Here's what a qualification-first website looks like in practice.

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A yellowing printed contact list curling at the edges on a sunny windowsill

DataFeb 2024 4 min

The Data You Bought Last Year Is Already Wrong

B2B contact data decays at roughly 30% per year. A list from twelve months ago could be 40% invalid, quietly damaging every campaign you send to it.

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Hands at a laptop beside a printed email draft covered in handwritten pen corrections

AIFeb 2024 6 min

AI Won't Write Your Emails For You. But It Might Write Better Ones.

AI helps with subject lines, segment drafts, and scale, but tone and market knowledge still need a human. Here's the workflow that actually produces results.

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A classic corded desk telephone on a clean workbench in warm side light

TelemarketingJan 2024 5 min

The Phone Still Works

Digital channels got noisy and most B2B marketers stopped calling. Here's why the phone still converts interest into meetings better than any email sequence.

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A jeweller's loupe on a printed data sheet with pencilled annotations and circled figures

DataJan 2024 4 min

What Your CRM Is Actually Telling You (If You'd Listen)

Your CRM is tracking engagement signals most businesses never look at. Here's how to turn that data into a priority list of who to contact this week.

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